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FAQ

I’m a Dealer / Reseller, Can I buy More Than 1 Key?

Yes, Provided the required quantity is in stock and subject to availability as many users are accessing stopvirus.in at the same time.

How Much Time Does It Take For Delivery Of Serial Keys?

Serial Keys will be delivered to your E-Mail ID within 1 day.

I Have Made The Payment But Did Not Receive The Serial Key?

Sometimes there is a delay due to Network & Server Issues from the bank’s end due to which payment does not reflect in our system.

No need to worry, If You Don’t Receive a Serial Key Within 1 day Then please message us at +917071999000. You Can Also Write to us at sales@stopvirus.in along with your Full Name, E-Mail ID, Mobile Number, Order Number, Date & Time Of transaction. We will revert within working hours.

Do You Have a Shop from Where I Can Buy These Products?

Sorry, we do not have a shop. All these discounted rates are only for our online portal.

I have made a purchase at stopvirus.in. While Registration I did not update my GST details, is it possible to update my GST details and get a revised bill?

Yes, you can update your GST details at any point of time. But once the billing process is over it is not possible to make any changes to Invoices already issued. For your next purchase at stopvirus.in you can update your GST details before placing a new order and get a GST Invoice.

Why Is the pricing On your website lower than other websites?

We buy in Bulk and directly from respective Antivirus Brand’s and hence we can sell cheaper.

Can I activate the serial keys purchased from your website out Of India?

We are not aware if the serial keys can Be activated outside India, You can try at your own risk.
Note – No refund, if key does not working outside India.

What about eligibility for antivirus offers and contests for serial keys purchased from your website.?

Eligibility For Antivirus Offers And Contests solely depends on the respective Antivirus brands. Please check with the respective brands to see if you qualify or not.

Do you provide software CD/DVD, Manual, and Box?

We only Email you the Antivirus Serial key. You must download Antivirus Installer Software from the respective Antivirus official website and activate it through the Serial key we send to your E-Mail ID.

Can I Use a renewal serial key for first-time installation of antivirus on my PC.?

Renewal serial key works only if you have the same Licensed Antivirus Software previously installed and activated. It does not work on New or Fresh installations.

Does stopvirus.in Have Refund Or Exchange Option?

Once the serial key is sent on your Email, our system does not accept it back for reselling. Hence we do not offer exchanges or refund.

Does The serial key validity start from the day we buy from stopvirus.in?

Validity Period Starts from the day you activate the antivirus serial key on your PC, Laptop or Mobile.

What Can I Do If I Have Made a Wrong Product Purchase?

Since we do not have a refund or exchange policy it is entirely upto you to decide in case of a wrong product purchase.

What Should I do If I am having trouble while installing antivirus software?

For Product / Installation-related problems/queries you need to contact the respective Antivirus Brand’s Support / Helpline numbers. They will help/assist/guide you with the installation process.

INCASE SERIAL NUMBER / ACTIVATION KEY IS WRONG OR NOT WORKING PLEASE CONTACT US ON +917071999000 OR WRITE TO US AT info@stopvirus.in

Can Dealers / Resellers get more discounts if they want to buy in bulk?

For Bulk Orders and Special Pricing (If Any), please contact us at info@stopvirus.in or call us at +917071999000

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