FAQ

I’m a Dealer / Reseller, Can I buy More Than 1 Key?

Yes, Provided the required quantity is in stock and subject to availability as many users are accessing my.emmaartraders.com at the same time.

How MuchTime Does It Take For Delivery Of Serial Keys?

Serial Keys will be delivered to your E-Mail ID within 1 day.

I Have Made The Payment But Did Not Receive The Serial Key?

Sometimes There Is a Delay due to Network & Server Issues From The Bank’s end due to which payment does not reflect in our system.

No need to worry, If You Don’t Receive Serial Key Within 1 day Then Please Call Us On +917071999000. You Can Also Write to us at sales@stopvirus.in along with Full Name, E-Mail ID, Mobile Number, Order Number, Date & Time Of transaction. We will revert within working hours.

Do You Have a Shop from Where I can buy These Products?

Sorry we do not have a shop. All these discounted rates are only for our online portal.

I have made a purchase at my.emmaartraders.com. While Registration I did not update my GST details, is it possible to update my GST details and get a revised bill?

Yes, you can update you GST details at any point of time. But once billing process is over it is not possible to make any changes to Invoices already issued. For your next purchase at my.emmaartraders.com you can update your GST details before placing a new order and get a GST Invoice.

Why Is the pricing On your website lesser than other websites?

We buy in Bulk and directly from respective Antivirus Brand’s and hence we can sell cheaper.

Can I activate the serial key’s purchased from your website out Of India?

We Are Not Aware If the serial keys can Be activated outside India, You Can try at your own risk.
Note – No refund, if key not working outside India.

What about eligibility for antivirus offers and contests for serial keys purchased from your website.?

Eligibility For Antivirus Offers And Contests solely depends on respective Antivirus Brand’s. Please Check with respective Brand’s to see if you qualify or not.

Do you provide software CD/DVD, Manual, Box?

We only Email you Antivirus Serial key. You must download Antivirus Installer Software from respective Antivirus official website and activate it through Serial key we send to your E-Mail ID.

Can I Use a renewal serial key for first time installation of antivirus on my PC.?

Renewal serial key works only if you have same Licensed Antivirus Software previously installed and activated. It does not work on New or Fresh installations.

Does my.emmaartraders.com Have Refund Or Exchange Option?

Once the serial key is sent on your Email, our system does not accept it back for reselling. Hence we do not offer exchanges or refund.

Does The serial key validity start from the day we buy from my.emmaartraders.com?

Validity Period Starts from the day you activate the antivirus serial key on your PC, Laptop or Mobile.

What Can I Do If I Have Made a Wrong Product Purchase?

Since we do not have a refund or exchange policy it is entirely upto you to decide in case of a wrong product purchase.

What Should I do If I am having trouble while installing antivirus software?

For Product / Installation related problems / queries you need to contact the respective Antivirus Brand’s Support / Helpline numbers. They will help / assist / guide you with the installation process.

INCASE SERIAL NUMBER / ACTIVATION KEY IS WRONG OR NOT WORKING PLEASE CONTACT US ON +917071999000 OR WRITE TO US AT info@stopvirus.in

Can Dealers / Resellers get more discount if they want to buy in bulk?

For Bulk Orders and Special Pricing (If Any), please contact us at info@stopvirus.in or call us on +917071999000